Terms & Conditions
Last Updated: March 20261. Agreement to Terms
These Terms and Conditions constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you"), and INFRARED GLOBAL S.R.L. ("we," "us," or "our"), concerning your access to and use of the www.infrared.global website and the purchase of our marketing services.
By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of these Terms, you must not use our website or services.
2. Services
Infrared Global provides marketing systems and services for premium service providers, including but not limited to:
- Strategic Discovery Sessions — Structured consulting to identify client profiles and growth opportunities
- Performance Marketing — Paid advertising campaign management across Google, Meta, TikTok, LinkedIn, and other platforms
- Social Media Management — Content planning, creation, and publishing
- Landing Pages & Web Design — Conversion-optimized web pages and sites
- Marketing Automation — CRM workflows, email sequences, and lead routing
- Brand Design — Visual identity and brand guidelines
- AI Visibility & Solutions — Structured data optimization and custom AI tools
- Monthly Advisory — Ongoing strategic guidance and campaign reviews
3. Service Proposals & Contracts
- Proposals — We provide written proposals outlining scope, deliverables, timeline, and pricing before work begins. Proposals are valid for 30 days unless otherwise stated.
- Acceptance — Work begins only upon written acceptance of a proposal (email confirmation is sufficient).
- Changes — Changes to scope after acceptance may result in adjusted timelines and pricing, which will be communicated and agreed upon before implementation.
4. Payment
- Invoicing — We issue invoices according to the schedule outlined in your service agreement (typically monthly for retainer services, or upon milestones for project work).
- Payment Terms — Invoices are due within 14 days of issue unless otherwise agreed.
- Late Payment — We reserve the right to pause service delivery on accounts with invoices overdue by more than 30 days.
- Taxes — Prices are exclusive of VAT unless otherwise stated. Romanian VAT applies where required by law.
5. Intellectual Property
- Our Materials — Methodologies, frameworks, templates, and proprietary tools used in service delivery remain the intellectual property of Infrared Global.
- Client Materials — Content, branding, and assets you provide remain your property.
- Deliverables — Upon full payment, you receive a license to use deliverables created for your business. This includes ad creatives, landing pages, copy, and campaign assets produced during our engagement.
- Portfolio Use — We may reference our work with you (company name and general description of services) in our portfolio and case studies unless you request otherwise in writing.
6. Confidentiality
Both parties agree to keep confidential any proprietary information shared during the engagement, including business strategies, campaign data, customer information, and financial details. This obligation survives the termination of any service agreement.
7. Limitation of Liability
- Our services are strategic and execution-based. We do not guarantee specific revenue increases, lead volumes, or conversion rates, as results depend on many factors including market conditions, your product/service quality, and budget.
- Our total liability for any claim arising from our services shall not exceed the fees paid by you for the specific service giving rise to the claim.
- We are not liable for indirect, incidental, or consequential damages.
8. Termination
- By You — You may terminate ongoing services with 30 days' written notice. Fees for work already completed or in progress at the time of termination are due in full.
- By Us — We may terminate services with 30 days' written notice if continued service is not feasible, or immediately in cases of breach of these Terms.
- Effect — Upon termination, we will deliver all completed work and provide a final invoice for outstanding amounts.
9. Website Use
By using our website, you agree not to:
- Use the website for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Copy, reproduce, or redistribute website content without permission
- Submit false or misleading information through any form
10. Governing Law
These Terms are governed by the laws of Romania. Any disputes arising from these Terms or our services shall be resolved in the courts of Bucharest, Romania.
11. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes constitutes acceptance.